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Publications
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Information, Technology, Governance an Service Management - Thursday, September 18, 2008
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Co-author: |
Mr. Dirk Malzahn |
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Content Chapter XXIV (24): |
Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization.Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.The final chapter of this book was provided by Dirk Malzahn, Managing Director of ACCEL. It covers the integration of different standards for the software product life cycle, containing CMMI, SPICE and ISO 20000 (ITIL). Further information can be found at http://www.igi-pub.com/reference/details
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